Pending actions to activate the report suite

Question

Hi, a few weeks ago I created a report suite and currently in the General Account Settings, I get a message that there is a pending change, and in the setting that says “Activated” it is with a “Yes” but there is a clock icon on the side.

When I click on it, it takes me to the company settings, where the action description says “Activating Report Suite” and the status is “Pending”. How can I fix this situation so that the report suite is activated?

Krishna_Musku · Accepted Answer

Hello @jbriceno,If you can see 'Activating Report Suite' status is 'Pending' in Admin > All Admin > Company settings home > View Pending Actions path, reach out to Adobe Support to resolve. Usually, the pending actions require additional action from adobe. So reaching out to Adobe would help you resolve the pending action.

Isha__Gupta · Answer

Hi @jbriceno ,

I think you may have to create a ticket with client care on this as suggested in this thread - https://experienceleaguecommunities.adobe.com/t5/adobe-analytics-questions/report-suite-shows-activation-quot-pending-quot/m-p/249450

https://experienceleague.adobe.com/en/docs/analytics/admin/admin-tools/company-settings/pending-actions-admin

Best,

Isha

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