Premium eVars issue in Adobe Analytics | Community
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prathiv23
Level 3
Dec 4, 2019 5:31 AM UTC
Solved

Premium eVars issue in Adobe Analytics

Hi Experts,

I'm not able to select premium eVars more than 100. (refer screenshot attached)

Please note that:

  • I do have 'Super Admin' access to whole Adobe Experiece cloud.
  • We do hold premium account in Adobe Experience cloud.
  • Is it related to recent AA updates causing the issue ?

Thanks,

PV

+ jantzen.belliston-Adobe

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BrianTophamAdobe
BrianTophamAdobeAccepted solution
Employee
Dec 5, 2019 3:13 PM UTC

Okay. That is strange. Probably best to open a ticket so Customer Care can dig into your specific login company etc.

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3 replies

BrianTophamAdobe
BrianTophamAdobeAccepted solution
Employee
Dec 5, 2019 3:13 PM UTC

Okay. That is strange. Probably best to open a ticket so Customer Care can dig into your specific login company etc.

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prathiv23Author
Level 3
Dec 5, 2019 8:14 AM UTC

Hi @BrianTopham -

I've verified it and I could notice eVars count is 250. (refer screenshot below)

Please help.

Thanks.

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BrianTophamAdobe
BrianTophamAdobe
Employee
Dec 4, 2019 8:32 PM UTC

The number of allowed variables (eVars) is based on contract. Product updated should not have an affect, but any change to contract would play a role.

You can check your current access level within the Admin Console > View Feature Access Level. Then work with your account team to make any needed changes.

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