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analyticsjunkie2293
New Participant
April 3, 2023
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product classification

  • April 3, 2023
  • 2 replies
  • 885 views

I uploaded product sku classification for 85k rows and 7 columns. It has been 5 business days that ftp upload has not processed those SKUs and classify them. Do you know how much time it takes for classification upload through ftp?

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Best answer by yuhuisg

What I normally do is I have a report that has the following:

  • "Occurrences" metric
  • my Classification dimension, but only for the "Unspecified" value.
  • Breakdown that "Unspecified" value by the original dimension's values.

With that, I can see the values that are not being classified properly. Hopefully, you can identify a pattern for what's causing the missing classifications.

I had a case where non-English characters were not being classified properly when using the UTF-8 encoding. Updating the Classification Importer CSV file to indicate "v3" in the 2nd row solved it for me (after working it out with Client Care).

2 replies

yuhuisg
yuhuisgAccepted solution
New Participant
April 4, 2023

What I normally do is I have a report that has the following:

  • "Occurrences" metric
  • my Classification dimension, but only for the "Unspecified" value.
  • Breakdown that "Unspecified" value by the original dimension's values.

With that, I can see the values that are not being classified properly. Hopefully, you can identify a pattern for what's causing the missing classifications.

I had a case where non-English characters were not being classified properly when using the UTF-8 encoding. Updating the Classification Importer CSV file to indicate "v3" in the 2nd row solved it for me (after working it out with Client Care).

    A
    analyticsjunkie2293Author
    New Participant
    April 6, 2023

    Thank you. I tried doing that. Let me open a support ticket with Adobe.

    Jennifer_Dungan
    Jennifer_Dungan
    New Participant
    April 3, 2023

    According to this (https://experienceleague.adobe.com/docs/analytics/components/classifications/classifications-importer/processing-time.html?lang=en#:~:text=Classifications%20typically%20don't%20take,take%20longer%20than%2072%20hours.) it probably shouldn't take longer than 72 hours.... 

     

    It sounds like there is either a problem with the format of the file, or something got stuck. I would suggest a client care ticket, as they can actually look at what might be happening.

     

    Good Luck!

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