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lees71264964
lees71264964
New Participant
October 26, 2017
Solved

Projects won't save

  • October 26, 2017
  • 2 replies
  • 1384 views

Myself and a colleague are having problems saving our work. That goes for overwriting existing projects and saving brand new ones.

And by problems i mean, nothing will save. The save button just doesn't acknowledge we're pressing it.

Help, anyone? Please?

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Best answer by Kaushalendra

Hi lees71264964​,

I am not totally sure, but at first it seems like a browser/network issue but could be more than that as well.

This would require account specific troubleshooting of the issue and hence I would suggest to get the issue raised by Adobe ClientCare team with help of any Supported users in your organization. You can also try to get this analyzed by your IT team.

2 replies

A
Akari
New Participant
October 27, 2017

Mine was saving until about 10 minutes ago.  All the sudden, it stopped saving.  I just get a screen like the one attached and nothing.

I'm using Premiere CC 2018 on Windows 7 x64.

When  I press cancel, I get this.

Kaushalendra
KaushalendraAccepted solution
Employee
October 27, 2017

Hi lees71264964​,

I am not totally sure, but at first it seems like a browser/network issue but could be more than that as well.

This would require account specific troubleshooting of the issue and hence I would suggest to get the issue raised by Adobe ClientCare team with help of any Supported users in your organization. You can also try to get this analyzed by your IT team.

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