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dilshods
dilshods
New Participant
October 16, 2015
Solved

Report Builder 5.2 issue

  • October 16, 2015
  • 13 replies
  • 8103 views

Hello,

Yesterday deleted old RB 4.7 and installed latest RB 5.2.10. 

When I try to create a new request it says "Queued, Retrieving data", then produces pop-up screen "An error occurred." (see attached image), and does not produce anything. Gets stuck on "Retrieving data", then I have to close excel.

[img]7-15-2015 8-31-44 AM.png[/img]

When I try to refresh existing request, it keeps popping up "please exit the Excel Cell with focus before using this feature" window. (see attached image)

[img]exit-cell.png[/img]

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    Best answer by khurshid

    The first issue would need a deeper investigation and therefore I need the login details and the work book where you are seeing the error. Since, this is a public forum, these details cannot be shared. I would encourage you to get in touch with ClientCare with all the details and they should be able to help you.

    Regarding the second issue, I have seen this happen few time, mostly when people use multiple monitors. Next time you see the error, click OK to close the alert. Then right click the windows task bar, select Cascade Windows. You should see the Report Builder Request Wizard in the center. Close it out and try refreshing the requests.

    Let me know if that helps.

     

    Thanks

    Khurshid Alam

    13 replies

    Show previous replies
    TanmayMathur
    TanmayMathur
    Employee
    October 16, 2015

    Hi, 

    Apologies for the delayed response. 

    Kindly update me if you still facing the issue or you have been able to fix it?

    Regards,

    TM

    dilshods
    dilshodsAuthor
    New Participant
    October 16, 2015

    Still not solved. Don't know what else to do. IT is thinking maybe we need to re-install the Office.

      TanmayMathur
      TanmayMathur
      Employee
      October 16, 2015

      I think we have tried most of the permutations. Now would be a good idea to reach out to the clientcare and report the issue to them. They could have a look at your system and close it very soon. 

      Regards,

      TM

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