Report Builder Excel Add-in Login issue

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Hi,

I have installed the 'Report Builder Excel Add-in' in Microsoft Excel to use the new Report Builder for Adobe Analytics. However, I cannot see the Login button for the Report Builder.

Report builder setup article - https://experienceleague.adobe.com/en/docs/analytics/analyze/report-builder/report-builder-setup

Could you please assist me in resolving this issue?

Issue snapshot for reference:

Regards,

Sivateja

Analytics

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Jennifer_Dungan

Level 2

Interesting... you're right, you should see the login option there:

This however is basically an "iframe" to a website...

Can you see if you can load the URL https://reportbuilder.an.adobe.com/taskpane.html

This should give you an error since its loaded outside of Excel... but if you can't even see this, then maybe your company internet is blocking something? Or maybe there is ongoing maintenance that is interfering with this add on?

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Jagpreet_Singh_

Employee

@sivateja_raju Did you find the suggestion helpful? Please let us know if you require more information. Otherwise, please mark the answer as correct for posterity. If you've discovered a solution yourself, we would appreciate it if you could share it with the community. Thank you!

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FarazHusain

Employee

If you're using the new version, ideally, this right-side page should load; maybe try restarting the Excel or try disabling and re-enabling the plugin.

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FarazHusain

Employee

You need to go to Add-In Section (if you're using the older version), and then you will see an option to Sign In -

Please see below:

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