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E
Ecommerce_Analy
New Participant
April 11, 2018
Solved

Report Builder From field is gone

  • April 11, 2018
  • 3 replies
  • 2235 views

Anyone else hear about the From field in Report Builder Scheduler Advanced Options being removed? And going forward all reports delivered out of Report Builder will have a 'From' of Adobe instead of an email address from your organization?

They are stating this is for security reasons? Customer Care could find no announcement or documentation of this change and we are not real happy about this.

Jeff

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Best answer by Gigazelle

Release notes have been updated for September 2017 to include the addressing of the security vulnerability: Release Notes - September 2017

You are correct that the emails are always Adobe branded now. If your organization branding is paramount, you can use a VBA script to refresh and send the report via your own email address. This would also address the no-reply issue.

3 replies

Gigazelle
GigazelleAccepted solution
Employee
May 9, 2018

Release notes have been updated for September 2017 to include the addressing of the security vulnerability: Release Notes - September 2017

You are correct that the emails are always Adobe branded now. If your organization branding is paramount, you can use a VBA script to refresh and send the report via your own email address. This would also address the no-reply issue.

E
Ecommerce_AnalyAuthor
New Participant
May 1, 2018

Thanks appreciate it.

Does Adobe have any plans for a different solution? As it stands now I personally have a couple of concerns

1. This is in essence is an email going out to our customers branded as Adobe, we would prefer to have all communication to our clients be branded for our organization not as Adobe.

2, The default From is a no-reply Adobe email box. Even though all our reports include an email address for contact most people are going to use the Report email and click "Reply" when they have questions or want to contact us from the report. This will now go to Adobe and they will not be getting a reply and we will look like we are ignoring them.

Gigazelle
Gigazelle
Employee
May 1, 2018

Hi Jeff, this was removed in September of last year for security reasons (specifically around its capability to email spoof). I'll work with our doc team to add this to our September 2017 release notes.

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