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bturle
New Participant
June 15, 2018
Solved

Report Builder - Microsoft Excel is waiting for another application to complete an OLE action

  • June 15, 2018
  • 16 replies
  • 7960 views

Hello,

I'm trying to pull data with Report Builder. I'm able to login successfully and state which Report Suite I'd like to use and also what data from it I'd like, but once I tell it to execute the data pull it hangs and eventually the message, "Microsoft Excel is waiting for another application to complete an OLE action" appears and if I hit OK it just repeats this over and over after hitting OK. I have to force quit Excel to get it to stop. I need this to work and it's critical I get it working ASAP.

Thanks

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Best answer by Pablo_Childe

I would also ensure you dont have multiple excel files open at once. Remove unnecessary blank tabs, or unused data blocks.

Also have you tried to see if saving into a newer excel version of excel helps(in case file is corrupted)?

Failing that try and open it on a completely different PC to see if you can remove PC itself as a problem component.

Are you admin on this PC? Could it be a quirky admin permission issue?

16 replies

jamesc82861453
jamesc82861453
New Participant
August 9, 2018

Hey pabloc82923542,

I was able to get it done on my personal laptop rather than company laptop. So your 3rd point worked for me. Thanks.

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bturleAuthor
New Participant
August 7, 2018

For me, this was the correct answer. It looks like this is a firewall issue as this is my work computer. I was able join a different network and successfully make the request.

Pablo_Childe
Pablo_ChildeAccepted solution
New Participant
August 7, 2018

I would also ensure you dont have multiple excel files open at once. Remove unnecessary blank tabs, or unused data blocks.

Also have you tried to see if saving into a newer excel version of excel helps(in case file is corrupted)?

Failing that try and open it on a completely different PC to see if you can remove PC itself as a problem component.

Are you admin on this PC? Could it be a quirky admin permission issue?

jamesc82861453
jamesc82861453
New Participant
August 3, 2018

Guys,

I am also getting the same error. Was there any workaround. Please share if there is any workaround. Thank You

Gigazelle
Gigazelle
Employee
July 17, 2018

Couple questions for you:

  • Does it hang when starting with a fresh workbook? As in load a brand new excel file, log in to Report Builder, and pull a pages report for yesterday's data?
  • Do you have 64-bit or 32-bit Excel installed? If you have 32-bit Excel installed, do you have access to upgrade to 64-bit? 32-bit Excel has a cap to how much RAM it can use (I think ~3GB), which might be the bottleneck to your available 20GB of RAM.
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bturleAuthor
New Participant
June 27, 2018

Alright so I now have 20 gigs of RAM on this laptop and I'm still getting this error so I think it's safe to say that this isn't a memory issue...

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bturleAuthor
New Participant
June 19, 2018

Gotcha. Thanks for this suggestion I'll give it a shot and report back on it.

Pablo_Childe
Pablo_Childe
New Participant
June 19, 2018

By granularity I meant was it broken down by month, week or day was all. In your case its granularity of day I would guess.

If its ram then I also would look at the System pagefile. I bet its really low in teh 5 to 50 meg range. (In system setting find memory and look for virtual memory) As long as you have decent harddisk space bump it up to 5 or 10 gigs. That should help right away. Still ram is best but this should solve immediate needs.

GLTU

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bturleAuthor
New Participant
June 19, 2018

I've already requested additional RAM in order solve this issue and we'll see once I have that installed whether it helps.

I'm try to run top 10, 7 days back and I'm not sure what you mean be granularity.

Pablo_Childe
Pablo_Childe
New Participant
June 19, 2018

I have run many large report builder exel files and they work well. Granted I had issues prior but it was related to poorer capacity of PC running things.

Excel recovery works for elements built natively in excel, the "Add In" is a separate technology plugin so reliance on one vendor supporting anothers crash behavior will always be touch and go.

I agree it can be frustrating but bear in mind you can adjust the reporting rows as you desire. If you are trying to process 10s of thousands of rows for one line item (also then have multiple line items ) then I think you should revisit the tool you are using here. I don't know the file stats in your case, but perhaps data warehouse is more appropriate for you if that is indeed the case.

How many items by how many rows are you trying to run? What is time frame and granularity?

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