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gary_mason
gary_mason
Level 2
October 16, 2015
Solved

Report Builder - Scheduled reports not received

Hi Adobe power users,

 

I am using Report Builder in Excel to schedule reports to various members of the business myself included. However, I have not received these reports since Monday 27th July! Other recipients in the business are still receiving these so I could just ask them to forward them on but that's not really a smart solution. I was the one who scheduled the reports originally so I have tried to delete and re-schedule the same using the Excel Scheduler but with no luck :(

 

Are there any outstanding known issues with report builder scheduling? I have also asked my IT department to check my account isn't blocking @adobe or @omniture email addresses and so far that came back negative...

 

Thanks

Gary

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    TanmayMathur
    TanmayMathurAccepted solution
    Employee
    October 16, 2015

    Hi, 

    That is a strange issue. What does the report builder schedule history say about the requests? If other users are receiving it then it would be probably related to IP whitelist/Firewall/ Spam/ Recipients list. 

    Do go through this troubleshooting document if it helps you - https://marketing.adobe.com/resources/help/en_US/arb/troubleshoot.html

    TM

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    4 replies

    TanmayMathur
    TanmayMathurAccepted solution
    Employee
    October 16, 2015

    Hi, 

    That is a strange issue. What does the report builder schedule history say about the requests? If other users are receiving it then it would be probably related to IP whitelist/Firewall/ Spam/ Recipients list. 

    Do go through this troubleshooting document if it helps you - https://marketing.adobe.com/resources/help/en_US/arb/troubleshoot.html

    TM

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    gary_mason
    gary_masonAuthor
    Level 2
    October 16, 2015

    It is odd. The recipient list in Report Builder scheduler contains my correct email address and the Sent list also shows successfully sent to my address.

    I will go back to our IT re: firewall etc., as if other users are still successfully receiving the same then it cannot be Omniture related. It must be related to my IP/account/firewall.

     

    The Data Warehouse files have also stopped being sent - can you confirm all possible Report Builder/Data Warehouse addresses where reports may come from? e.g. @abode.com, @omniture.com. I will ask for these to be checked against spam/denied/junk lists.

     

    Many thanks

    Gary

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    TanmayMathur
    TanmayMathur
    Employee
    October 16, 2015

    Hi Gary,

    Here is the list of all IP addresses used by Adobe. You can get them whitelisted. 

    https://marketing.adobe.com/resources/help/kb/en_US/analytics/kb/adobe-ip-addresses.html

    Regards,

    TM

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      JillsMatthew
      Level 4
      October 16, 2015

      Did you set any outlook/inbox rules to filter these type of messages? Try disabling all rules for your mailbox. 

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