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melissa_willia2
New Participant
October 16, 2015
Solved

report builder user login unsuccessful

can't login to report builder-error is user login unsuccessful. this is not due to any issues with credentials. can anyone help?

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Gigazelle
GigazelleAccepted solution
Employee
October 16, 2015

We have a KB article dedicated to Report Builder log in issues:

http://microsite.omniture.com/t2/help/en_US/home/index.html#kb-analytics-reportbuilder-login-issues

If your answer isn't included on this list, let me know Customer Care's solution and I can have it added!

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3 replies

Gigazelle
GigazelleAccepted solution
Employee
October 16, 2015

We have a KB article dedicated to Report Builder log in issues:

http://microsite.omniture.com/t2/help/en_US/home/index.html#kb-analytics-reportbuilder-login-issues

If your answer isn't included on this list, let me know Customer Care's solution and I can have it added!

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ryan_smith11
ryan_smith11
Level 2
October 16, 2015

Hi Melissa,

Please try another computer. If doesn't work, please contact ClientCare for immediate assistance.

Let me know if you have any questions.

Regards,
Ryan

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warrensander
warrensander
Level 6
October 16, 2015

Also make sure the correct 'login' type is selected in the sign-in box you can do Marketing Cloud, Single Sign-on and Standard. You might have clicked into the wrong login type and that can cause issues with signing in.

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