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colinb62806378
New Participant
April 18, 2016
Solved

Retrieving Deleted Segments

  • April 18, 2016
  • 5 replies
  • 2706 views

Hi,

I noticed that 2 segments we have been using have been deleted for some reason and I need to be able to get them back.

Can this be done and if so, how?

Thanks

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    Best answer by TanmayMathur

    Hi Colin,

    Once a segment is deleted it cannot be retrieved. It is possible the segment got deleted by another user. However, if you have any scheduled report using the deleted segment, it would continue to use that segment until you re-save it. If you know the segment definition, you could create new ones and add them to your report. Thanks!

    Tanmay

    5 replies

    TanmayMathur
    TanmayMathur
    Employee
    May 24, 2017

    Hi Radoslaw,

    Welcome to the community!

    I am afraid you wont be able to view the segment. If there is a pressing need, a good idea would be to reach out to the Client Care and see if they can look it up from the backend.

    Thanks,

    Tanmay

      radoslaw_berger
      radoslaw_berger
      New Participant
      May 23, 2017

      Hi Tanmay, 

      is there any possibility to find out the definition of deleted segments if the Report Builder Request Manager shows something like Inaccessible/Deleted segment sXXX.... ?

      Thanks
      Radoslaw

      TanmayMathur
      TanmayMathur
      Employee
      April 29, 2016

      Hi Colin,

      I am afraid retrieving deleted user accounts would not be possible. You would have to create the segment definition again. 

      Thanks,

      Tanmay

      C
      colinb62806378Author
      New Participant
      April 19, 2016

      Hi Tanmay,

      Can you retrieve deleted user accounts that would have set up these segments?

      Thanks,

      Colin

      TanmayMathur
      TanmayMathurAccepted solution
      Employee
      April 19, 2016

      Hi Colin,

      Once a segment is deleted it cannot be retrieved. It is possible the segment got deleted by another user. However, if you have any scheduled report using the deleted segment, it would continue to use that segment until you re-save it. If you know the segment definition, you could create new ones and add them to your report. Thanks!

      Tanmay

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