s.products well-defined in the image but unspecified in Workspace | Community
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aduhem
Level 2
Oct 28, 2020 3:59 PM UTC
Solved

s.products well-defined in the image but unspecified in Workspace

Hello, 

 

We're experiencing an issue which leaves us clueless. 

 

In Workspace, on some pages we have our variable "Products" with a lot of "Unspecified" (nearly 98%). 

This issue only occurs on iOS - on Android we have no "Unspecified" at all on the same pages. 

 

So we decided to test the app (Android and iOS) and the string sent in the s.products variable is exactly the same for both except that it can be retrieved in Workspace/DataFeeds for Android but not iOS (for iOS, product_list/post_product_list is empty in datafeeds). 

Example of s.products : 
;537980384;;;;eVar32=1_1_24,;538222602;;;;eVar32=1_2_24,;537527220;;;;eVar32=1_3_24,;523846355;;;;eVar32=1_4_24,;538681739;;;;eVar32=1_5_24,;537911103;;;;eVar32=1_6_24,;537914587;;;;eVar32=1_7_24,;538221332;;;;eVar32=1_8_24,;537994565;;;;eVar32=1_9_24,;539941621;;;;eVar32=1_10_24,;537977149;;;;eVar32=1_11_24,;538408733;;;;eVar32=1_12_24,;537902112;;;;eVar32=1_13_24,;539970792;;;;eVar32=1_14_24,;538221329;;;;eVar32=1_15_24,;538741389;;;;eVar32=1_16_24,;539970650;;;;eVar32=1_17_24,;523924051;;;;eVar32=1_18_24,;531378557;;;;eVar32=1_19_24,;537527177;;;;eVar32=1_20_24,;537980381;;;;eVar32=1_21_24,;537980386;;;;eVar32=1_22_24,;528961717;;;;eVar32=1_23_24,;533041352;;;;eVar32=1_24_24

 

Any help would be really appreciated,

Thanks, 

 

Alex

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    khurshid
    khurshidAccepted solution
    Employee
    Oct 28, 2020 8:03 PM UTC

    Can you breakdown the Unspecifieds with Device Type and see if they call go to iOS devices?

    Also, can you share sample image requests containing the product list from iOS and Android device?

    View reply

    7 replies

    jantzen_b
    jantzen_b
    Employee
    Feb 3, 2021 8:49 PM UTC
    Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?
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    aduhemAuthor
    Level 2
    Oct 29, 2020 8:53 AM UTC

    Hello khurshid, 

     

    Thanks for your answer. 

     

    Yes, on the Workspace provided, there is a segment applied and all of Unspecified is from iOS.

    Image requests are exactly the same on both platforms iOS and Android, and the variable s.products is written as in my first post. 

     

     We're checking that with devs to ensure it is well written on their side : 

    https://docs.adobe.com/content/help/fr-FR/mobile-services/ios/analytics-ios/products-variable/products.html
    If it wasn't, could we see it directly on a tool like Fiddler or not ? 

    Thanks
    Translate
      yuhuisg
      yuhuisg
      New Participant
      Oct 31, 2020 4:03 AM UTC
      You should be able to see the output of the s.products string with Fiddler by inspecting the AA network hit, just as you would in a web browser's Network console.
      Translate
      yuhuisg
      yuhuisg
      New Participant
      Oct 29, 2020 6:57 AM UTC

      I noticed that you used the "Occurrences" metric, which is the default metric when you build a Freeform Table in Analysis Workspace.

      So my question is: when a user opens that particular Page, is s.products always tracked? Because if it's not, then those "Unspecified" occurrences are precisely because there were hits from that page where s.products was not set, and what you see is the correct result.

      Translate
        aduhemAuthor
        Level 2
        Oct 29, 2020 8:30 AM UTC
        Hello yuhuisg,
        Translate
        khurshid
        khurshidAccepted solution
        Employee
        Oct 28, 2020 8:03 PM UTC

        Can you breakdown the Unspecifieds with Device Type and see if they call go to iOS devices?

        Also, can you share sample image requests containing the product list from iOS and Android device?

        Translate
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