Scheduled Projects log and renewals | Community
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Level 2
Sep 27, 2018 1:14 PM UTC
New

Scheduled Projects log and renewals

I actively use dozens of scheduled projects.  I have two suggestions:

 

1.  Projects occasionally don't get delivered.  there is no means of checking on them.  The additional of a log (as there is with scheduled reports) would be helpful.

 

2.  Adobe sends renewal emails for each scheduled project when it is slated to expire.  These emails often get lost because they have the exact same Subject Line as the project email.  Alter the subject line so that it sames something like "Renewal Notice"

12 replies

robertb81799207
New Participant
Sep 8, 2022 4:36 PM UTC

I have expired scheduled projects that I would like to renew. The number next to Expired under Components > Scheduled Projects > Expired shows there are (10), but when I filter, only 4 are shown. The projects that I want to renew are not showing. Why are they not there? Is there another way to see them? The log as requested in this thread would alleviate this problem.

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jantzen_b
Employee
Jan 13, 2021 4:06 PM UTC

Changing back to "new" for a second look. Please vote on this idea if you haven't already.

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Employee
Jan 12, 2021 7:02 PM UTC

@aliskink1 Understood.  Thank you for your feedback on this.  We'll bring it up again as a candidate as we discuss prioritization.

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Level 2
Jan 12, 2021 5:15 PM UTC

@brandon_george1  So the first point above has been 'on the backlog' since 2018?  Please can you chivvy the developers up, to get some kind of status log added so we can see whether scheduled projects are actually running as expected.

It wastes everyone's time when I have to raise a ticket with ClientCare, just to find out if the projects are being delivered normally again, after a processing issue has affected them. 

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jantzen_b
Employee
Oct 27, 2020 10:15 PM UTC
No text available
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Employee
Apr 19, 2019 11:01 PM UTC

Good to hear!

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Urs_Boller
New Participant
Mar 30, 2019 8:59 AM UTC

it looks as if the "renewal email subject" has changed recently. at least I receive email with subject "Report Renewal Notice" on some of the expiration mails notice emails. looks like it has changed, maybe only for newly created schedules, hopefully for all expirations... at least one issue less  

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Employee
Sep 27, 2018 10:11 PM UTC

I am sorry to hear that - do you happen to have the issue number?  I can follow up on it to see where it is.

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Urs_Boller
New Participant
Sep 27, 2018 7:47 PM UTC

logged #2 about 3 or 4 month ago and waiting for the fix ...

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Employee
Sep 27, 2018 5:23 PM UTC

Can you please log an issue with Customer Care for #2?  Then we can make sure it gets addressed.  Thank you.

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