Scheduled Projects Not Being Sent, Every Update to Schedule Generates New E-mail | Community
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dinoh40045256
New Participant
August 1, 2016
Solved

Scheduled Projects Not Being Sent, Every Update to Schedule Generates New E-mail

  • August 1, 2016
  • 2 replies
  • 1774 views

I scheduled a Workspace Project to be e-mailed as a PDF starting today at 8 a.m. EST. However, nothing was sent around that time.

I went to Scheduled Projects to double-check my setup and a couple more recipients, and after clicking 'Update,' the report was immediately sent. I added a couple more recipients later, and another report was generated after clicking 'Update.' Shouldn't the reports be withheld until the next schedule time. I don't want to spam inboxes every time I update the recipients list.

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Best answer by andrew_r-GrfLbX

I've noticed the same here, if you update a schedule and the start date and time on it is in the past it will automatically rerun the report immediately. The only way to stop it doing this is to set the project start date and time to the next time you want it to run.

2 replies

TanmayMathur
TanmayMathur
Employee
August 8, 2016

Hi Dino, 

This looks like a bug to me. You should get it logged in through ClientCare to get that fixed. Meanwhile you can use the workaround as mentioned by Andrew.

andrew_r-GrfLbX
andrew_r-GrfLbXAccepted solution
New Participant
August 2, 2016

I've noticed the same here, if you update a schedule and the start date and time on it is in the past it will automatically rerun the report immediately. The only way to stop it doing this is to set the project start date and time to the next time you want it to run.

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