Seems very hard to get on the CC page

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Always re-directs me back to the report landing page. Anyone else having the same issue. Thx.

Analytics

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GigazelleAccepted solution

Employee

This issue happens occasionally when there's a mismatch between Customer Care credentials and Marketing Cloud credentials. Clearing cache/cookies works most of the time, but if it doesn't, you can give Customer Care a call or ping @AdobeExpCare on Twitter for a relatively quick fix.

N

Nikhil_Bisne

Level 8

Hi Peter,

Please elaborate your query to help us help you better.

Thanks

Nikhil

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Nikhil_Bisne

Level 8

As Andrew mentioned in the previous post this is fixed. Do let us know in case you're still facing this issue.

Thanks
Nikhil

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A

andy_uk1

New Participant

Clicking on Customer Care link under the Help menu in Reports and Analytics does not open the Customer Care page. I'm using Firefox, if that makes any difference.

Have raised this issue with ClientCare... by phone. Incident 150227-000065.

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andy_uk1

New Participant

The issue now seems to have been fixed. Can you check again, Peter?

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GigazelleAccepted solution

Employee

This issue happens occasionally when there's a mismatch between Customer Care credentials and Marketing Cloud credentials. Clearing cache/cookies works most of the time, but if it doesn't, you can give Customer Care a call or ping @AdobeExpCare on Twitter for a relatively quick fix.

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P

peterH3Author

Level 3

still having problem. could you give me the number? it's no longer at the bottom of the page. thx.

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peterH3Author

Level 3

Still not working.

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