'Send file on schedule' function is not working

Forum|Forum|5 years ago
January 29, 2021
3 replies
1894 views

Multiple attempt and long waiting the screen is still in loading as following

*even trying in different device it is not working!*

Could you get it fixed asap?

Analytics

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Best answer by yuhuisg

(Disclosure: I am not an Adobe employee.)

In your browser, when opening the "Send file on schedule" overlay:

Do you get any errors in the Console panel?
Do you get any errors in the Network panel?

jantzen_b

Employee

Is there another user in your org that can try the same workflow? If you've tried different browsers and tried clearing your cache & cookies then this might be a bug or possibly an issue with your specific user/machine. I'd suggest trying on a completely different computer and asking a coworker to also try this workflow. If neither of you are able to get past the loading screen, you'll want to contact Client Care.