The new slide menu is AWFUL! Is there any way to use the old flyout menu instead?

Ben - I can appreciate that a new navigation system is needed to make the Marketing Suite be cohesive, but there must be a way to achieve that goal without disabling people in one specific application of the suite.  In addition, many companies only use one product so you end up punishing the majority for the minority that use multiple suite products.  I know that no one likes change and sometimes you just have to adapt, but this change seems to have been done in a vacuum by people who don't use SiteCatalyst on a daily basis.  Was this navigation supported by the Analytics Customer Advisory Board and beta testers?

Enhancing search shouldn't make clicking the nav much worse!!

This is fine for those of us who know the reports we are looking for but it makes things very difficult for our users who are just trying to find their way around the tool.  Whilst we try to organise reports into logical menu structures, it is still much more educational for users to be able to see at-a-glance which reports sit within which sub-menu (it actually helps them remember the functions of the reports better).  Now we've lost that visual cue I feel adoption will be greatly hindered.

(P.S.  I do love the segment improvements though so at least the release is not all bad!)

Hi Irina, 

The report suite drop-down should still show you which report suite you are currently working with: 

[img]Screen Shot 2014-05-23 at 11.08.19 AM.png[/img]

Are you seeing something that looks different than this? 

Thanks,
Ben

Jenn Rhodes wrote...

Is anyone also unable to see the # and chat link to ClientCare that used to be in the global footer?  I see how I'm able to contact "Customer Care" in the header like before but how can I get a hold of ClientCare?  

 

ClientCare was "rebranded" to Customer Care, so going to Help | Customer Care brings you to the Customer Portal.

Irina Timoshuk wrote...

HI Ben, 

I do not see the account name next to the drop-down menu:

I was getting that earlier today, but when I checked again just barely it seemed to have fixed itself.

Just wanted to let everyone know that my team and I continue to read all of this feedback. I don't have anything to report in addition to my response earlier in the thread where I mentioned that we are already working on improving navigability in the UI following this update last month, and I probably won't comment on this thread again in the future, but I did want everyone to know that we hear you and we are reading, sharing, and discussing each response. 

Thanks,
Ben Gaines
Sr. Product Manager, Adobe Analytics

Thanks Irina - just confirming that you're a ClientCare supported user?  I know that non-supported users could see the Customer Care link before, so just want to make sure!   Thanks so much for the quick reply

HI Ben, 

I do not see the account name next to the drop-down menu:

[img]NewSC_Navigation.jpg[/img]

PS - yes, i am a supported user. I used to see the CC Chat link in the footer. After the release, it disappeared and happened to be hidden very well :-)

Ok, I understand your point of view. The old navigation system gave you the big picture about reports much easier and quicker. Let's see if Adobe gives some settings to make the nav system how we like it (in the future).

Yes! Big thanks to Adobe for great update to Adobe Analytics and nice to see that Adobe is making big changes and updates to this great product.

Yes, we had a lengthy and highly successful beta test. Testers reported that the change was a bit disorienting at first, but that once they grew accustomed to the new navigation it was not a barrier to usage, especially with the improved searchability on the left nav. 

I sincerely feel the pain of users who are struggling to get accustomed to the new navigation. All I can say is that we are working toward additional improvements to how you access and share data that will make it much easier for users (particularly those who don't use Adobe Analytics every day) to get the insights they need.