trackAction in mobile app is causing pageViews to increment

Forum|Forum|5 years ago
January 20, 2021
3 replies
2678 views

Hi All,

has anyone else run into issue where trackAction calls are incrementing pageviews ?

final Map<String, Object> contextData = new HashMap<String, Object>() {{
put(Key.SCREEN_NAME, screenName);
put(Key.SECTION, section);
put(Key.DLC_CLICKED, true);
put(Key.DLC_FILE_TYPE, content.getExtension());
put(Key.DLC_NAME, content.getTitle());
put(Key.DLC_PROPERTY_ID, placeId);//content.getPlaceId());
}};
trackAction(action, contextData);

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Best answer by khurshid

Check if a processing rule is setting Page Names. If Page Name is set in processing rules, custom link increment page views.

khurshidAccepted solution

Employee

Check if a processing rule is setting Page Names. If Page Name is set in processing rules, custom link increment page views.

fredrambertAuthor

New Participant

Thanks Khurshid. That was indeed the issue.

fredrambertAuthor

New Participant

Hi Ankit. thanks for the note. I'm not sure this identifies the issue we are having though. Basically, we are triggering trackAction, however as you can see above, these actions are also triggering page views. This doesn't seem right as we expect that only trackState would increment page view counter.