Tracking customer journey from app download to app usage | Community
Skip to main content
vk4891
New Participant
Sep 8, 2020 8:59 PM UTC
Solved

Tracking customer journey from app download to app usage

Hi All,

 

I am wondering how can I enable tracking of a person from the point when they go to the app store to download the mobile app and then use it before login and/or after login. We have Adobe SDK integrated in the mobile app and our website also has Adobe tagging in place.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
khurshid
khurshidAccepted solution
Employee
Sep 11, 2020 7:53 PM UTC

If you have Lifecycle metrics enabled in the Adobe SDK, you can start tracking the visitors as soon as they install the app. You may use Acquisition links to track the campaigns as well. You can use Flowchart visualization in Adobe Analytics workspace, to view the entire journey.

 

To track visitors cross device, you may use visitor stitching using Visitor ID.
https://docs.adobe.com/content/help/en/analytics/implementation/js/xdevice-visid/xdevice-connecting.html

 

A more recommended solution is to use Adobe's new Cross Device Analytics feature. 

https://docs.adobe.com/content/help/en/analytics/components/cda/overview.html

 

View reply

1 reply

khurshid
khurshidAccepted solution
Employee
Sep 11, 2020 7:53 PM UTC

If you have Lifecycle metrics enabled in the Adobe SDK, you can start tracking the visitors as soon as they install the app. You may use Acquisition links to track the campaigns as well. You can use Flowchart visualization in Adobe Analytics workspace, to view the entire journey.

 

To track visitors cross device, you may use visitor stitching using Visitor ID.
https://docs.adobe.com/content/help/en/analytics/implementation/js/xdevice-visid/xdevice-connecting.html

 

A more recommended solution is to use Adobe's new Cross Device Analytics feature. 

https://docs.adobe.com/content/help/en/analytics/components/cda/overview.html

 

Translate
Terms & ConditionsAccessibility statement

Loading footer...