Jennifer_DunganAccepted solution
Level 2
February 20, 2025
I agree, possibly something in how your site is coded is causing 100% to be unreachable... I don't use the plugin, but maybe it grabs the initial height when the Adobe Library is loaded, and possibly CSS or JS rules cause the page to compact (maybe images load large and reduce to fit the content areas, or expandable/collapsible blocks, or tab content is reduced to fit a certain footprint, etc).. if the height isn't re-evaluated, then it might actually be smaller than the plugin believes it to be...
I like the idea of the 95% threshold as well... as @bjoern__koth is right, very few people will scroll 100% of the page (most people don't check the footer every time).