UK Desktop data not showing up | Community
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paul_jenkins
paul_jenkins
New Participant
Apr 25, 2016 9:49 PM UTC
Solved

UK Desktop data not showing up

We have deployed DTM w/Adobe Analytics and Adobe Target on our UK business line.  The analytics are showing up and match our own home grown analytics 1:1 for Mobile and Tablet.  However, no Desktop data is showing up in analytics at all.  Given desktop is 60% of our traffic in the UK, this is a serious issue.  Does anyone have any suggestions as to why this might be happening?  We've done a very basic DTM/Analytics/Target flow to ensure that this is the most basic of examples.  When we hit the URL from the US based desktop browsers, we can see data show up in Analytics.

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paul_jenkins
paul_jenkinsAccepted solution
New Participant
May 4, 2016 4:49 PM UTC

We fixed this by adding the following:

 

s.cookieDomainPeriods = "3"

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8 replies

KristiB1
KristiB1
Level 4
May 5, 2016 5:09 AM UTC

Great to hear it's sorted.  We have that issue here in Australia with .com.au !

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paul_jenkins
paul_jenkinsAuthorAccepted solution
New Participant
May 4, 2016 4:49 PM UTC

We fixed this by adding the following:

 

s.cookieDomainPeriods = "3"

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    sarahchatts
    New Participant
    Dec 10, 2020 2:07 AM UTC
    Thank you, this has resolved the same issue with a .co.nz website
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    KristiB1
    KristiB1
    Level 4
    May 4, 2016 1:44 AM UTC

    Hi Paul, checking here in Australia everything looks fine.  Do you have any processing or vista rules that might be preventing the traffic being captured correctly for desktop?

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    paul_jenkins
    paul_jenkinsAuthor
    New Participant
    Apr 26, 2016 2:23 PM UTC

    Yes, aware of the report "Other" aspect, it's not showing up under "Other" for desktop, the desktop traffic appears to just not be present in any rollup or drill down view

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    paul_jenkins
    paul_jenkinsAuthor
    New Participant
    Apr 26, 2016 2:22 PM UTC

    sure, the pages start at 

    https://secure.creditcheckplus.co.uk/uk/9019/3708b48/m120/005/views/index.aspx

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    andrew_r-GrfLbX
    andrew_r-GrfLbX
    Level 5
    Apr 26, 2016 8:16 AM UTC

    Apologies I know it's a have you turned it off and on again question but are you aware that Desktop shows up as "Other" in the device type report?

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    KristiB1
    KristiB1
    Level 4
    Apr 26, 2016 6:59 AM UTC

    Hi Paul,

    are you able to share the URL of one of your sites pages.  This is probably the easiest way the community can help troubleshoot

    cheers

    Kristi

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