Unable to access Adobe Analytics | Community
Skip to main content
Bi11
New Participant
Sep 2, 2023 10:29 PM UTC
Solved

Unable to access Adobe Analytics

Getting error 

It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
FarazHusain
FarazHusainAccepted solution
Employee
Sep 4, 2023 2:38 PM UTC

Please check if you're logging in via the correct account. If it's Adobe ID you should select Personal Account on the sign-in page, otherwise it should be a Company or School account. 


I have seen such an error with respect to the same. Also, make sure once the account is added, the user should receive an email to setup the account, the user needs to complete that particular step. 

 

If you have already tried all of the above, please log a ticket to the client care via Admin Console.

View reply

4 replies

FarazHusain
FarazHusainAccepted solution
Employee
Sep 4, 2023 2:38 PM UTC

Please check if you're logging in via the correct account. If it's Adobe ID you should select Personal Account on the sign-in page, otherwise it should be a Company or School account. 


I have seen such an error with respect to the same. Also, make sure once the account is added, the user should receive an email to setup the account, the user needs to complete that particular step. 

 

If you have already tried all of the above, please log a ticket to the client care via Admin Console.

Translate
Jennifer_Dungan
Jennifer_Dungan
Level 2
Sep 2, 2023 11:41 PM UTC

Did your account previously work, or is this a new account?

 

As the message said, your Org Admin is probably the best person to check with because they can see what permissions you have been granted... 

Translate
Bi11Author
New Participant
Sep 3, 2023 5:50 PM UTC

This is a new account getting error "It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support."

Translate
    Jennifer_Dungan
    Jennifer_Dungan
    Level 2
    Sep 3, 2023 6:19 PM UTC

    Ok, whoever set up the account probably missed some permissions, you need to be granted access to tools like Workspace, access to either all or a subset of dimensions and metrics (depending on how your organization is set up), and access to all the suites that you need to be working in.

     

    Sadly, only your admin can set that up for you.

    Translate
    Terms & ConditionsAccessibility statement

    Loading footer...