Unable to Download Data from Dimensions Section Due to Error | Community
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Dhanu_6
Dhanu_6
New Participant
October 28, 2024
Solved

Unable to Download Data from Dimensions Section Due to Error

  • October 28, 2024
  • 3 replies
  • 1627 views

Hi team, I’m having trouble downloading data directly from the dimensions section, as it keeps giving me an error. Is there a contact link or email address I can use to report this issue?

This is the error message:

 

Kind Regards

Dhana

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Best answer by FarazHusain

50K is the hard-limit to download CSV data from a freeform table. If you want to export more data, you can use DW or report builder to create similar workspace. 

 

If your dimension exceeds 50,000 items, download the file with different sort metrics applied or apply a filter. For example, sort descending by Visits in one download and then ascending by Visits in a second download. This tip can help you retrieve longer-tail items.

 

Please see - https://experienceleague.adobe.com/en/docs/analytics/analyze/analysis-workspace/curate-share/download-send

 

3 replies

Amruthesh_AG
Amruthesh_AG
New Participant
October 28, 2024

@dhanu_6  This error you will get some times when you try to download more than 50,000 items data.

 

    Dhanu_6
    Dhanu_6Author
    New Participant
    October 28, 2024

    Hi, that makes sense. So, it means I won’t be able to download data beyond 50,000 items. I'm curious about what happens after reaching that limit. Will I be able to download more data after a few days? Does it refresh?

    FarazHusain
    FarazHusainAccepted solution
    Employee
    October 28, 2024

    50K is the hard-limit to download CSV data from a freeform table. If you want to export more data, you can use DW or report builder to create similar workspace. 

     

    If your dimension exceeds 50,000 items, download the file with different sort metrics applied or apply a filter. For example, sort descending by Visits in one download and then ascending by Visits in a second download. This tip can help you retrieve longer-tail items.

     

    Please see - https://experienceleague.adobe.com/en/docs/analytics/analyze/analysis-workspace/curate-share/download-send

     

      BrendanLo1
      BrendanLo1
      New Participant
      October 28, 2024

      I have a user experiencing this issue as well. They were able to download the entire project as a CSV, though.

        Dhanu_6
        Dhanu_6Author
        New Participant
        October 28, 2024

        Hi, thanks good to know other teams across the platforms are facing this as well. I needed to download 27,000 rows of data, but with a maximum limit of 400 rows per download, it's been tedious to download and combine all the sheets into one file.

        FarazHusain
        FarazHusain
        Employee
        October 28, 2024

        This is a known bug. You can reach out to the support admin to log a ticket to Adobe Customer Support. 

        Dhanu_6
        Dhanu_6Author
        New Participant
        October 28, 2024

        Thanks, I'll go ahead with that.

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