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tammy_vanden_he
New Participant
November 20, 2015
Solved

Unable to Log In - Hanging

  • November 20, 2015
  • 3 replies
  • 810 views

 I've been trying to log in via different browsers.  In Chrome I get the message Page Not Found.  FireFox it just hangs and never loads a page (returns a white screen).  Anyone else having problems?  Can't log in, can't submit an issue.

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Best answer by dani_sartori

I just found that the issue was due to the Ghostery plugin on Chrome - it was preventing Java from loading the reports. It worked fine on IE and Firefox so I knew it was Chrome-specific. Hopefully you get it figured out, Tammy!

3 replies

dani_sartori
dani_sartoriAccepted solution
New Participant
November 24, 2015

I just found that the issue was due to the Ghostery plugin on Chrome - it was preventing Java from loading the reports. It worked fine on IE and Firefox so I knew it was Chrome-specific. Hopefully you get it figured out, Tammy!

TanmayMathur
TanmayMathur
Employee
November 23, 2015

Apologies to both of you for the delayed response, I hope the performance issues have been sorted out by now. 

If not, try clearing the browser cache or try logging in through a different network. Usually this solves the loading issues. Do reach out to me if the issue still persists.

Thanks!

dani_sartori
dani_sartori
New Participant
November 20, 2015

+1

I'm still logged in from yesterday's session (on Chrome) and while the left nav appears, no dashboards or reports are loading. I just get the spinning wheel of death. Or rather, the spinning squares of death... 

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