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harinis39162177
New Participant
September 12, 2018
Solved

Unable to login to Adobe Analytics

  • September 12, 2018
  • 16 replies
  • 15782 views

Hello,

We have migrated to the Adobe Experience cloud recently. Now, whenever I am trying to login to Adobe Analytics using the https://marketing.adobe.com/ or http://experiencecloud.adobe.com/,

I am unable to log in. It takes me to the URL Adobe Analytics Login where an error is shown telling Could not find Analytics account for the company that is linked with this experience cloud account. And when I click on the link to take me to log in to Experience cloud, it just keeps refreshing automatically but never logs in.

This issue is being faced by a few of my other colleagues too.

Can you let me know what the issue is and what is the solution so that I can log in to Adobe Analytics as before?

Thank you.

Regards,

Harini S

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    Best answer by david71830963

    I had the same problem. My organisation migrated a few weeks ago. Some people had problems, but it turned out that they hadn't completed the migration by clicking on the "Get Started" button in the "new" welcome email. So it's worth ensuring that everyone's done that.

    In my case, I had completed the migration, but still had the problem described above - it loops and hangs on the log-in page. I was using Firefox (v62, 64-bit). I switched to Chrome (v68.0.3440.106, 64-bit) it and magically works fine. I still can't login on Firefox.

    Good luck!

    16 replies

    Show previous replies
    jeff_bloomer
    jeff_bloomer
    New Participant
    October 11, 2018

    Fantastic!  From what screen can I resend the e-mail?  I've been looking for that ever since the migration.

    Gigazelle
    Gigazelle
    Employee
    September 18, 2018

    Yes, they can be resent. Talk with an admin within your organization to get the email resent.

    carolink5847856
    carolink5847856
    New Participant
    September 13, 2018

    I can't recall any welcome emails. Can those be resent?

    D
    david71830963Accepted solution
    New Participant
    September 12, 2018

    I had the same problem. My organisation migrated a few weeks ago. Some people had problems, but it turned out that they hadn't completed the migration by clicking on the "Get Started" button in the "new" welcome email. So it's worth ensuring that everyone's done that.

    In my case, I had completed the migration, but still had the problem described above - it loops and hangs on the log-in page. I was using Firefox (v62, 64-bit). I switched to Chrome (v68.0.3440.106, 64-bit) it and magically works fine. I still can't login on Firefox.

    Good luck!

      carolink5847856
      carolink5847856
      New Participant
      September 12, 2018

      problem still exists. I can't find any logic why the new experience cloud login works for approx 75% of our colleagues but for some it is impossible to login. We migrated all users to the experience cloud at least 6 weeks ago.

      carolink5847856
      carolink5847856
      New Participant
      September 12, 2018

      same thing happening here. A couple of colleagues can login, others can't. We got a 403 error when we want to access the "Forgot passwort" link.

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