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Obeab
Level 2
May 2, 2024 5:43 PM UTC
Question

Unable to login to Adobe Analytics

A long time user of Adobe Analytics now cannot login. When they try to login they get a page with the title "Failed to load page". Any ideas?

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10 replies

bjoern__koth
bjoern__koth
New Participant
May 3, 2024 4:51 AM UTC

When this happens, go check https://status.adobe.com/ for potential outages.

As @jennifer_dungan mentioned, this happened to her as well, so likely some Adobe engineer who tripped over a cable 😉 

 

Cheers
Björn

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Cheers from Switzerland!
    Jennifer_Dungan
    Jennifer_Dungan
    Level 2
    May 2, 2024 9:42 PM UTC

    I've had the "Failed to Load Page" a few times this week... it goes away after refreshing though...  

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      Krishna_Musku
      Krishna_Musku
      New Participant
      May 2, 2024 6:50 PM UTC

      If you are trying to login via bookmark, instead try to login via Experience Cloud (experience.adobe.com). It did happened to me couple of time in the past. As @mandygeorge said, If you are the only one having the issue try to clear cache and try logging in again. I don't see nay issue on my side. Also, I see nothing in Adobe System Status related to this issue.

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        MandyGeorge
        MandyGeorge
        New Participant
        May 2, 2024 6:06 PM UTC

        Is the issue on the login page itself or the landing page after they sign in? Are they able to access other Adobe products?

        Have you checked the Adobe status page to see if there are any issues/outages in your region that might be causing it?

        If it's just one person, and everyone else is fine, get them to clear cache or try a different web browser. You can also check to make sure their permissions haven't been changed (if you have admin rights or get someone who is an admin to do it). 

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          ObeabAuthor
          Level 2
          May 14, 2024 5:20 PM UTC

          Thanks to all for your ideas. I have been working with Adobe support and the only way to get it to work was for her to login incognito. Then all is normal.

          Clearing the cache and cookies did not work.

          Adobe has been working with my user and still cannot discover what the problem is.

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            Jennifer_Dungan
            Jennifer_Dungan
            Level 2
            May 14, 2024 5:56 PM UTC

            Maybe there is an extension on Chrome that is causing an issue, one that doesn't load in Incognito mode?

             

            You could try disabling all extensions and see if that works... If it does, then you can try re-enabling them one at a time until you find the problem... Some extension have an "excluded from running on specific site" controls, that you might be able to use to prevent this in the future (without having to constantly turn the extension on and off... assuming that's the problem)

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