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RStringer
New Participant
Feb 24, 2020 11:34 AM UTC
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unable to login to the ftp3.omniture.com

Hi,

I want to import a classification file via Filezilla to classify an eVar.  I have created the classification and the ftp location, however the connection to the server continues to be lost and I am in a loop of it trying to connect every 5 seconds.

Any suggestions would be welcome.

Thanks

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rola23Accepted solution
Employee
Feb 27, 2020 5:29 PM UTC

Please check with your IT if you have IP Restrictions, if yes then you would want them to get Adobe's IPs whitelisted mentioned here: https://helpx.adobe.com/analytics/kb/adobe-ip-addresses.html 

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2 replies

rola23Accepted solution
Employee
Feb 27, 2020 5:29 PM UTC

Please check with your IT if you have IP Restrictions, if yes then you would want them to get Adobe's IPs whitelisted mentioned here: https://helpx.adobe.com/analytics/kb/adobe-ip-addresses.html 

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    fsakjlfdsakljfd
    Level 5
    Feb 24, 2020 5:48 PM UTC

    Have you tried connecting on a different network?  I've found issues using Filezilla, dependent on IT network security configurations.

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