Unable to login using Adobe Report Builder plug in on new excel instance

Forum|Forum|2 years ago
April 9, 2024
3 replies
1541 views

Hi,

I am unable to login using the Adobe Report Builder plug in after receiving a new laptop. I can log in and access all reports and admin functions from the web but the plug in keeps returning "You must have access to at least one company to use Report Builder."

Any help on this?

Thanks

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Bhoomika_S

New Participant

Hello @tjc0000000000000000000001 , I hope you're not trying this on a MAC. When I attempted to sign in to the Adobe Report Builder plugin in Microsoft Excel on MAC via add-ins, it returned an error message stating, 'You must have access to at least one company to use Report Builder.' It seems Report Builder plugin isn't currently supported on macOS. However, I had success when I tried it on Windows.

T

TJC0000000000000000000001Author

New Participant

I am trying this on a Windows device. But good call out for Mac vs Windows. However, that error you show is exactly what I am getting as well.

I'm trying to work with my IT team to remove the plugin from excel and re-install. Fingers crossed but IT is going to take awhile.

Nick_Walter

New Participant

I've had this issue in the past. After uninstalling and re-installing, it worked for me. I know it wasn't a permissions thing because id used it before.