Virtual Report Suite Curation: Impact on user created components prevents use | Community
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Andrew_Wathen_
New Participant
Sep 28, 2018 3:53 PM UTC
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Virtual Report Suite Curation: Impact on user created components prevents use

My organisation has been trying to move to using curated Virtual Report Suites.  However, we have had to abandon these plans because of the following 2 main problems:

  • 1) Segments can either be shared to everyone or no one
  • 2) Users who create segments metrics are unable to see what they create

Details of the issues encountered...

There are now 3 administrative capabilities relating to segments:

  • User admin control over creation of segments
  • Sharing of segments (e.g. clicking “share”)
  • Customization of Virtual Report Suite Components (VRS Curation)

Unfortunately, they interact with each other in bizarre and contradictory ways.  However, all the problems seem to stem from the “Customization of Virtual Report Suite Components” capability.

Issues observed:

  • The sharing of segments becomes all or nothing.

          This is because:

    • Any segment that has been included in VRS curation become visible to all users of that virtual report suite (even if the segment is not “shared”)
    • Shared segments that are not included in VRS curation cannot be seen by any users

This means:

    • Either everyone gets a segment, or no one gets a segment
    • The segment “share” functionality in analytics becomes completely redundant

  • Users who have been granted access to create segments suffer a poor/degraded experience

When a user creates a segment it is not a curated segment within the virtual report suite and is therefore blocked from appearing in the left-hand rail.

This break a well establish workflow leading to much confusion as segments do not appear where users expect them.

(Note: users aren't actually blocked from using segments they've created as they still have the capability within the panels to create segments in the project.)

16 replies

Andrew_Wathen_
New Participant
Aug 16, 2023 9:55 AM UTC

@josh__stephens - we are currently using Virtual Report Suites with no issue

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Josh__Stephens
New Participant
Aug 4, 2023 9:06 PM UTC

hi @andrew_wathen_ , I found this old thread and was curious if all these issues have been resolved or if your team still has issues with VRS

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Community Manager
Oct 5, 2022 7:04 PM UTC
No text available
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jantzen_b
Employee
Oct 27, 2020 10:15 PM UTC
No text available
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Urs_Boller
New Participant
Mar 27, 2019 8:56 PM UTC

same here... can't wait for the fix. still a mess bat at least one step in the right direction...

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Andrew_Wathen_
New Participant
Mar 27, 2019 10:37 AM UTC

Client care have just contacted me to say a fix is planned for the 11th April

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Urs_Boller
New Participant
Mar 4, 2019 7:36 PM UTC

Hi Andrew, thanks for the update! no, I haven't heard anything since a while - eagerly waiting that this mayor bug is beeing resolved...

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Andrew_Wathen_
New Participant
Mar 4, 2019 3:10 PM UTC

Hi Urs,

Don't know if you've heard anything on your open ticket, but I chased Client Care today who got back to me to say they were targeting April's release for a fix.

Kind regards,

Andrew

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Urs_Boller
New Participant
Feb 25, 2019 11:33 PM UTC

Hi Andrew

I got a similar ticket open... waiting to be resolved until we can roll out the VRS...

Its a mess how it currently works, users are getting frustrated about not having access - and I din't want to give full access to the main database ...

kind regards

Urs

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Andrew_Wathen_
New Participant
Feb 25, 2019 2:04 PM UTC

Client Care have confirmed this as a bug. If anyone wants to ask client care about the status the Bug ID is: AN-175616

...there may be some light at the end of the tunnel!

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