Why custom success events are NOT appearing and taking time to load properly in the report suite? | Community
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RoystonPr
New Participant
July 13, 2023
Solved

Why custom success events are NOT appearing and taking time to load properly in the report suite?

  • July 13, 2023
  • 4 replies
  • 2005 views

Why custome success events are NOT appearing in the report suite? It is still in loading format. Taking long time to appear. Is everyone is facing the same? This is happening for all report suites. Thanks.

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Best answer by V_Sirish_Kaushik1

Hey, yes I faced the same issue today, couldn't enable any events as the screen was taking so long to load, thought it was only me. 😅

4 replies

A
alibrahi
Employee
July 13, 2023

Hi everyone, this is a known issue that Engineering is working on.

I'll try to update here when it has been resolved.

Sincerely,

Ali

    Krishna_Musku
    Krishna_Musku
    New Participant
    July 13, 2023

    Thanks for the update @alibrahi 

      V_Sirish_Kaushik1
      V_Sirish_Kaushik1Accepted solution
      New Participant
      July 13, 2023

      Hey, yes I faced the same issue today, couldn't enable any events as the screen was taking so long to load, thought it was only me. 😅

      Jennifer_Dungan
      Jennifer_Dungan
      New Participant
      July 13, 2023

      Are these new Custom Events that you have just configured and turned on? Or long running Events?

       

      If they are new, I've noticed that there is usually a significant delay...

       

      Like @krishna_musku I am not seeing any issues in my data either... 

       

      If they are established events, have you tested the implementation to make sure that the events are in fact being sent to the tracking correctly?

        Krishna_Musku
        Krishna_Musku
        New Participant
        July 13, 2023

        @roystonpr Yes, forgot to mention. As @jennifer_dungan mentioned, If it's newly configured event there will be a delay. Try testing the already existing events.

          Krishna_Musku
          Krishna_Musku
          New Participant
          July 13, 2023

          Hello @roystonpr, I did checked in couple of report suites for few of the custom success events. I don't see any issue. Also, i don't see any issue minor or major incident report in adobe status. If you are still facing the issue, log a ticket with adobe would be good step to start.

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