Why custom success events are NOT appearing and taking time to load properly in the report suite? | Community
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RoystonPr
Level 3
Jul 13, 2023 3:30 PM UTC
Solved

Why custom success events are NOT appearing and taking time to load properly in the report suite?

Why custome success events are NOT appearing in the report suite? It is still in loading format. Taking long time to appear. Is everyone is facing the same? This is happening for all report suites. Thanks.

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V_Sirish_Kaushik1
V_Sirish_Kaushik1Accepted solution
Level 4
Jul 13, 2023 6:47 PM UTC

Hey, yes I faced the same issue today, couldn't enable any events as the screen was taking so long to load, thought it was only me. 😅

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8 replies

alibrahi
Employee
Jul 13, 2023 7:48 PM UTC

Hi everyone, this is a known issue that Engineering is working on.

I'll try to update here when it has been resolved.

Sincerely,

Ali

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    Krishna_Musku
    Krishna_Musku
    New Participant
    Jul 13, 2023 8:05 PM UTC

    Thanks for the update @alibrahi 

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      V_Sirish_Kaushik1
      V_Sirish_Kaushik1Accepted solution
      Level 4
      Jul 13, 2023 6:47 PM UTC

      Hey, yes I faced the same issue today, couldn't enable any events as the screen was taking so long to load, thought it was only me. 😅

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      Jennifer_Dungan
      Jennifer_Dungan
      Level 2
      Jul 13, 2023 4:09 PM UTC

      Are these new Custom Events that you have just configured and turned on? Or long running Events?

       

      If they are new, I've noticed that there is usually a significant delay...

       

      Like @krishna_musku I am not seeing any issues in my data either... 

       

      If they are established events, have you tested the implementation to make sure that the events are in fact being sent to the tracking correctly?

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        Krishna_Musku
        Krishna_Musku
        New Participant
        Jul 13, 2023 4:15 PM UTC

        @roystonpr Yes, forgot to mention. As @jennifer_dungan mentioned, If it's newly configured event there will be a delay. Try testing the already existing events.

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          Krishna_Musku
          Krishna_Musku
          New Participant
          Jul 13, 2023 3:48 PM UTC

          Hello @roystonpr, I did checked in couple of report suites for few of the custom success events. I don't see any issue. Also, i don't see any issue minor or major incident report in adobe status. If you are still facing the issue, log a ticket with adobe would be good step to start.

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