Why don't my reports load in Reports but will in Workspace? | Community
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dannydegger
dannydegger
New Participant
October 1, 2018
Solved

Why don't my reports load in Reports but will in Workspace?

  • October 1, 2018
  • 2 replies
  • 1021 views

I have a report suite that will not load any data that I try to access through the Reports section of Adobe Analytics (I just get the spinning icon and it times out). However, all the data will load and display properly and quickly if I access the report through Workspace. All other Report Suites seem to be working properly, and the problem is happening for all users.

Any help would be greatly appreciated!

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    Best answer by dannydegger

    Yes. I am an admin on the account so that doesn't appear to be the issue. I submitted a ticket with Client Care and just heard back from them. So far it seems that there is some type of error happening on the account level. A ticket has just been submitted with Adobe's engineering team. I will post again when I hear back.

    2 replies

    dannydegger
    dannydeggerAuthorAccepted solution
    New Participant
    October 4, 2018

    Yes. I am an admin on the account so that doesn't appear to be the issue. I submitted a ticket with Client Care and just heard back from them. So far it seems that there is some type of error happening on the account level. A ticket has just been submitted with Adobe's engineering team. I will post again when I hear back.

      Gigazelle
      Gigazelle
      Employee
      October 4, 2018

      Hi Dan, are you an admin by chance? I just want to rule out the possibility of this issue being permissions-based.

      Thanks!

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