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New Participant
April 15, 2024
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Why users get reports and analytics on login

  • April 15, 2024
  • 1 reply
  • 481 views

I have a user that is getting the old reports and analytics interface on logging into analytics.  It is the screen under workspace when clicking on that option.

 

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Best answer by Jennifer_Dungan

That's odd... I haven't seen that before. This might be worth sending a ticket into Client Care... hopefully they can see what is happening on that account (possibly an old, and maybe corrupted "custom landing page" selection - that used to be something each user could control).

 

Client Care may need to do a screenshare with the user, and might need to walk them through getting the HAR recording of their session so they can see what all is happening client side.

 

Good luck getting that fixed.

1 reply

Jennifer_Dungan
Jennifer_DunganAccepted solution
New Participant
April 16, 2024

That's odd... I haven't seen that before. This might be worth sending a ticket into Client Care... hopefully they can see what is happening on that account (possibly an old, and maybe corrupted "custom landing page" selection - that used to be something each user could control).

 

Client Care may need to do a screenshare with the user, and might need to walk them through getting the HAR recording of their session so they can see what all is happening client side.

 

Good luck getting that fixed.