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danas5884
New Participant
July 24, 2017
Solved

Workspace: huge lag on downloading and emailing

  • July 24, 2017
  • 3 replies
  • 3243 views

There seems to be an issue with workspace downloading and emailing workspace reports. I have never had an issue before but today I do. I requested a report be emailed to me hours ago and it still hasn't been sent. I also have requested to download the project a few times and it doesn't download. I get the notification that my download request has been submitted, but nothing else happens.

I'm on a deadline with this project, so this is a definite problem. Is there some kind of issue with this tool today?

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Best answer by isinha

Bug already logged. Likely to be fixed with the August Maintenance Release.

Please write in to clientcare@adobe.com with all the details.

3 replies

isinhaAccepted solution
Employee
July 26, 2017

Bug already logged. Likely to be fixed with the August Maintenance Release.

Please write in to clientcare@adobe.com with all the details.

    RameshAnalytics
    Level 4
    July 26, 2017

    I am still facing the same issue from yesterday. Can anyone confirm when this issue fixes?

    KristiB1
    KristiB1
    Level 4
    July 25, 2017

    I've noticed the lag time for download and email increasing.  Reports often turn up 4+ hours after they are requested. I'm hoping this is just a phase and not the new norm!

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