Workspace right click menu misssing | Community
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Lena_NL
Level 2
Jul 18, 2022 9:45 AM UTC
Solved

Workspace right click menu misssing

Is there some configuration setting that might cause the right click menu to not work properly? For example no menu appears when I right click on a metric or a dimension in a freeform table and I am trying to understand what could be the cause. The menu appears when I right click on other elements on the workspace environment (such as the panels, the visualisations or the components at the left sidebar.

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samv84770799Accepted solution
New Participant
Apr 3, 2024 12:44 PM UTC

Hello,

 

We've had the same problem and were able to figure out the cause.
If you go to "Components" > "Preferences" > the tab "Projects & Analyses", then there is a checkbox "Make date range components relative to panel calendar by default".

Any panel that is created by a user that has this setting enabled, will have this issue.

So to fix this issue for existing panels: disable this setting, and then rebuild the panels where this issue occurs. You can not "duplicate panel" because the new panel will have the same issue. You can create a new panel and then "copy visualization" from the broken panel to the new panel.

 

@jennifer_dungan  For recreation purposes: Enable the setting described above, and create a new panel in a workspace. Then add a metric as a column, and you should find that you are not able to right click the metric. You will also notice an error in the developer tools' console window when you click it.

 

Kind regards,
Sam Van Renterghem

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14 replies

samv84770799Accepted solution
New Participant
Apr 3, 2024 12:44 PM UTC

Hello,

 

We've had the same problem and were able to figure out the cause.
If you go to "Components" > "Preferences" > the tab "Projects & Analyses", then there is a checkbox "Make date range components relative to panel calendar by default".

Any panel that is created by a user that has this setting enabled, will have this issue.

So to fix this issue for existing panels: disable this setting, and then rebuild the panels where this issue occurs. You can not "duplicate panel" because the new panel will have the same issue. You can create a new panel and then "copy visualization" from the broken panel to the new panel.

 

@jennifer_dungan  For recreation purposes: Enable the setting described above, and create a new panel in a workspace. Then add a metric as a column, and you should find that you are not able to right click the metric. You will also notice an error in the developer tools' console window when you click it.

 

Kind regards,
Sam Van Renterghem

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    BradenAnderson
    Level 2
    Apr 9, 2024 3:51 PM UTC

    OP should mark this as the solution for people to fix it. It lasted for almost a month for me and I was starting to get really frustrated. Thanks so much Sam.

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    BradenAnderson
    Level 2
    Mar 13, 2024 6:41 PM UTC

    Mine just started doing this a week ago. Was there ever a fix for what made it start working again?

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    Lena_NLAuthor
    Level 2
    Mar 14, 2024 8:06 AM UTC

    Not really, nothing I tried at the time worked but then it was just fixed the day after.

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      BradenAnderson
      Level 2
      Mar 28, 2024 4:42 PM UTC

      Is there a way to unmark it as Solved so that maybe it gets more attention?

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        yuhuisg
        yuhuisg
        New Participant
        Jul 19, 2022 1:34 AM UTC
        1. What browser are you using? What is its version?
        2. What browser extensions/add-ons have you installed?
        3. Are you allowing cookies from Adobe Analytics?
        4. Does the problem occur if you use another browser?
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          Lena_NLAuthor
          Level 2
          Jul 19, 2022 9:20 AM UTC

          Update on the issue: it has been fixed since today, without any active changes on my side to the browser or the extensions/add-ons

           

          Just for reference, I have been using Chrome 103 on macOS. Although I did not try on another browser - I did reboot by computer a couple of times and cleared my cookies, but that did not fix the issue at the time (I was facing it all day yesterday) so I don't know how it was fixed in the end. Maybe it just needed to sleep on it 😅

           

          Thanks for the replies in any case

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            Jennifer_Dungan
            Jennifer_Dungan
            Level 2
            Jul 18, 2022 2:11 PM UTC

            I'm not sure, I've never seen such a thing... Maybe you have a browser extension that is impacting the Javascript used to open the context menu?

             

            Have you tried on another browser? On another computer? Do you get the same issue?

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