Workspace - Send file to emails not working?

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I am trying to send a workspace file to various users that do not have access to Adobe.

I am able to send a file when I select my user name from the dropdown but not when I type in my email.

Why is this not letting me send the file as an email?

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MandyGeorgeAccepted solution

New Participant

Hi @yohan_khan00 - did you hit enter after putting in the email? Try that, it should work.

MandyGeorgeAccepted solution

New Participant

Hi @yohan_khan00 - did you hit enter after putting in the email? Try that, it should work.

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Jennifer_Dungan

Level 2

@mandygeorge beat me to it 😛

Before hitting enter:

After hitting enter:

Each email added needs to be "confirmed" by hitting enter to turn it into a object in the recipients list. I believe this is because you can mix emails with users from the system, so you can't just add a list of emails with semi-colons separating them, you have to confirm each email as a complete object.

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Y

Yohan_khan00Author

Level 3

I cant believe I got stumped on this little thing here. Thank you for identifying the issue and helping me resolve it.

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