Does Profile Merge Rules capture a second device if it has not been authenticated? | Community
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glennb29356951
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July 11, 2018
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Does Profile Merge Rules capture a second device if it has not been authenticated?

  • July 11, 2018
  • 1 reply
  • 1755 views

Good morning,

I think the answer to my question is no but I want to be sure.

If I create a segment with a Profile Merge rule and user one has three devices but has only authenticated on device one does the system capture device two and device three?

Please let me know. Thanks. Glenn

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    Best answer by Leticia_Isaacs

    Hello Glenn,

    You are quite right. In your example, Audience Manager will not tie devices 2 & 3 to a user's profile (until the time when the user authenticates on these devices). We would need a common identifier to tie the user's devices together. This common identifier is the user's Customer ID which is synced with Audience Manager IDs on an authentication event.

    Thanks,

    Leticia

    1 reply

    Leticia_Isaacs
    Leticia_IsaacsAccepted solution
    Employee
    July 13, 2018

    Hello Glenn,

    You are quite right. In your example, Audience Manager will not tie devices 2 & 3 to a user's profile (until the time when the user authenticates on these devices). We would need a common identifier to tie the user's devices together. This common identifier is the user's Customer ID which is synced with Audience Manager IDs on an authentication event.

    Thanks,

    Leticia

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