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keerthivasanj96
keerthivasanj96
New Participant
August 9, 2019
Solved

Error while Connecting S3 Account while Winscp

  • August 9, 2019
  • 3 replies
  • 8402 views

HI Team,

We have got our S3 account setup for AAM, and when we tried to access the bucket we were not able to make it. We are getting an error called "Could not resolve hostname 'demdex-s2s-clients.com': No such host is know." Connect Failed

We are not sure this is because  with the hostname or something else. I refer in the documentation where it is mentioned to use demdex-s2s-clients for production. Any help would be appreciate the root cause for this error.

Please refer this link Send Batch Data to Audience Manager Overview

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    Best answer by C82028302

    Try using Cyberduck, this one always works for me.

    3 replies

    C
    C82028302Accepted solution
    New Participant
    August 14, 2019

    Try using Cyberduck, this one always works for me.

      Varun_Kalra
      Varun_Kalra
      New Participant
      August 10, 2019

      Hi there,

      Check if this thread helps:

      https://forums.adobe.com/message/10335910#10335910

      Cheers,

      Varun Kalra

        jeftaylo
        jeftaylo
        Employee
        August 9, 2019

        Hello,

        It sounds like you may be using demdex-s2s-clients as the hostname, this is incorrect, the host name should be 's3.amazonaws.com'.

        You should have been provided with a directory such as 'demdex-s2s-clients/mycompanyname', it may have even been provided as 's3://demdex-s2s-clients/mycompanyname'

        Here is an example of what the WinSCP setup would look like:

        Then you will want to enter the directory using the Advanced Site Settings:

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