What could be the reason for drop in audience to 0? | Community
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rai2
New Participant
February 24, 2022
Solved

What could be the reason for drop in audience to 0?

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Ankita_Sodhi
Ankita_SodhiAccepted solution
Employee
March 16, 2022

Hello @rai2 ,

 

To investigate this issue, more details are needed. Hence, I request you to please raise a support case via clientcare@adobe.com handle and provide the following details:

1. PID / IMS OrgID/Company Name

2. Segment ID/Name

 

Regards

Ankita Sodhi

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3 replies

Ankita_Sodhi
Ankita_SodhiAccepted solution
Employee
March 16, 2022

Hello @rai2 ,

 

To investigate this issue, more details are needed. Hence, I request you to please raise a support case via clientcare@adobe.com handle and provide the following details:

1. PID / IMS OrgID/Company Name

2. Segment ID/Name

 

Regards

Ankita Sodhi

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kaush1889
kaush1889
Level 2
March 2, 2022

Hi @rai2 ,

 

Can you please share a specific example of the audience?

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rai2Author
New Participant
March 15, 2022

For onboarded traits from Marketo, the audience size has became 0 and it is affecting the segment made using those traits. So what could be the reason behind this and how can I increase the size of traits so that eventually my segment size can increase?

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