Cannot initiate login: says Company or School Account not supported

Forum|Forum|5 years ago
July 1, 2020
6 replies
5039 views

Hi,

I recently received my Project Firefly access, did the Console I/O integration and setup the npm libs.

But when I try to run "aio login", open the access page, and try to login in it tells me that my account is not supported - it tells me "Company or school accounts are not supported. continue with a personal account."

My account is linked to my org with a federated login backed by okta.

I really fail to see the point of the personal account, because in that case I wouldn't have access to the data I need. Any ideas?

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Best answer by duynguyen_adobe

Hi @rbrowne_jcp1 , the issue has been fixed and deployed. Please make sure you have the latest AIO CLI (uninstall and re-install it with `npm install -g @adobe/aio-cli`).

Then, `aio login` with your company account should be working now.

R

rbrowne_jcp1Author

New Participant

thanks @sarahxxu for the update... wasn't aware of the break.... thank you

D

duynguyen_adobeAccepted solution

Employee

Hi @rbrowne_jcp1 , the issue has been fixed and deployed. Please make sure you have the latest AIO CLI (uninstall and re-install it with `npm install -g @adobe/aio-cli`).

Then, `aio login` with your company account should be working now.

R

rbrowne_jcp1Author

New Participant

thank you so much @duynguyen_adobe works now... really appreciate the response

sarahxxu

Employee

Hi @rbrowne_jcp1 we are working on this issue currently! You can tract the progress here. https://github.com/adobe/aio-cli-plugin-auth/issues/49 Our apologies for the belated response -- Adobe was in shutdown last week so we are just coming back to work.

R

rbrowne_jcp1Author

New Participant

hi, any updates on this? I have some free time now to build this out. So would really appreciate a resolution to this issue. Thanks.

R

rbrowne_jcp1Author

New Participant

Hi, thanks for the response. No change so far, still cannot login. Please do let me know once this is fixed.

D

duynguyen_adobe

Employee

Hi - our team is looking into the issue and will update here.