Not able to send Reminder mail

Hi @bla3 ,

Step 1: Get Agreement Status

Use this API to check the current state of the agreement:

Look for this in the response:

Only proceed if status is one of these:
- OUT_FOR_SIGNATURE
- IN_PROCESS
- WAITING_FOR_MY_SIGNATURE

Do not proceed if status is:
- DRAFT
- CANCELLED
- EXPIRED
- SIGNED
- ARCHIVED

Step 2: Confirm the Participant ID

Use this API to list participants and get the correct participant ID:

Copy the exact participantId from the response.

Step 3: Send the Reminder

Now use the POST request (like you did) but with verified active agreement and valid participantId:

If everything above is correct, this request will succeed.

If you’re calling this right after creating the agreement, wait 5–10 seconds before sending the reminder. Sometimes Adobe Sign takes a few seconds to mark the agreement as active.

Regards,
Amit

Hi @bla3 ,

You're trying to send a reminder for an agreement that is either:

• Canceled, or
• Not yet in an ACTIVE state

Make sure the agreement is in an active state before sending a reminder. An agreement becomes active after:

• All parties have viewed or interacted with it
• It's not in a draft, canceled, or expired state

Steps to Check:

1) Get Agreement Status Use this API to check agreement status:

GET /agreements/{agreementId}
Look for the "status" field in the response. It should be:

"status": "IN_PROCESS"
or another valid active state (like OUT_FOR_SIGNATURE, etc.)

2) Ensure You're Not Sending to a Canceled Agreement If the agreement was canceled, you'll need to re-create it and ensure it's sent properly.

3) Wait a Bit If Just Created Sometimes newly created agreements take a few seconds to move to an active state. Wait briefly and try again.