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analytics12s
New Participant
October 25, 2023
Question

Adobe Experience Platform Debugger -- Cannot Sign In

  • October 25, 2023
  • 2 replies
  • 819 views

I'm unable to sign into the debugger. I'm using the Google Chrome extension. Whenever I click "Sign In" in the debugger I get the following message and even when I reload the page it continues to show me this error. 

This page isn’t working

login.aepdebugger.adobe.com didn’t send any data.

ERR_EMPTY_RESPONSE
 
I am signed into other Adobe products, specifically Adobe Target, at the same time. 
 
I was able to use the extension and sign in 2 weeks ago, so I'm not sure what's change. 
 
Thanks for your help. 
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    2 replies

    A
    AlokLa
    Employee
    February 26, 2025

    Hi,

     

    Are you sill able to use other adobe products. This seems like a generic error.

    If you have not tried already, you can try the below:

    Clear browser caches and cookies

    Reinstall debugger and sign out of all adobe apps and sing in back again

    Disable other extensions

      kautuk_sahni
      kautuk_sahni
      Employee
      February 26, 2025

      @user48 @alokla @prateek-garg @suvodas @elizabethes1 @krish829 @pratheeparunraj @rodolfoch @narendragandhi @jennifer_dungan Can you take a quick look at this question? Any guidance you can provide would be much appreciated!

      Kautuk Sahni
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