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zhengquanz32073
zhengquanz32073
New Participant
August 23, 2017
Solved

Adobe Marketing Cloud organization ID issue

  • August 23, 2017
  • 4 replies
  • 1701 views

Hi,

When I add Marketing Cloud as a tool in Dynamic Tag Manager, I didn't see organization ID there.

My adobe marketing cloud organization ID is not pre-populated and need to contact client center, why this will happen?

thanks,

Zhengquan

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    Best answer by jantzen_b

    The Marketing Cloud Organization ID is supposed to populate automatically on the add a tool screen. This only happens when you are logged in with an ID that is linked back to your Marketing Cloud user.

    If your not seeing this happen, It could be something with the way your DTM user is setup.

    With that said, you can always manually enter the organization ID. To find the ID you would need to

    1. Log in to marketing.adobe.com
    2. Click on the solution switcher in the upper right
    3. Click on Administration
    4. View the organization ID at the bottom of the page

    If you can't see the administration link, you likely aren't listed as an Admin for your organization. If this is the case, or you'd like to have someone look into your user's linking with DTM further, I'd suggest contacting Client Care.

    4 replies

    zhengquanz32073
    zhengquanz32073Author
    New Participant
    August 25, 2017

    thanks for your help!

    jantzen_b
    jantzen_bAccepted solution
    Employee
    August 24, 2017

    The Marketing Cloud Organization ID is supposed to populate automatically on the add a tool screen. This only happens when you are logged in with an ID that is linked back to your Marketing Cloud user.

    If your not seeing this happen, It could be something with the way your DTM user is setup.

    With that said, you can always manually enter the organization ID. To find the ID you would need to

    1. Log in to marketing.adobe.com
    2. Click on the solution switcher in the upper right
    3. Click on Administration
    4. View the organization ID at the bottom of the page

    If you can't see the administration link, you likely aren't listed as an Admin for your organization. If this is the case, or you'd like to have someone look into your user's linking with DTM further, I'd suggest contacting Client Care.

      zhengquanz32073
      zhengquanz32073Author
      New Participant
      August 24, 2017

      Hi Jantzen,

      I logged in via marketing.adobe.com.

      Will it happen that Client Center need to check some issues for my account? like SSL cerificated?

      Sorry I'm really new to DTM

      thanks,

      Zhengquan

      jantzen_b
      jantzen_b
      Employee
      August 23, 2017

      Hi Zhengquan,

      Did you sign into DTM via dtm.adobe.com or marketing.adobe.com?


      Thanks,
      Jantzen

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