"Decisioning Package was not found" Error when moving mobile app to another sandbox

Forum|Forum|9 months ago
May 12, 2025
2 replies
523 views

We migrated our mobile application to use a different sandbox. In this process, we set up the data stream, tags, etc., in the same way as the previous sandbox. However, we are now getting an error when requesting content via the AEP Optimize - Decisioning SDK that we did not receive before. The error is:

Decisioning Service error, type: https://ns.adobe.com/aep/errors/ODE-0001-404, status: 404, title: Not Found, detail: The Decisioning Package was not found., report: [:]"

I'm not sure if anyone has encountered this before, but everything starts working fine again if we move back to the original sandbox.

Experience Platform

kautuk_sahni

Employee

@laurenke3 Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni

Asheesh_Pandey

New Participant

@laurenke3 A similar error question was answered here However, in your case it doesn't seems to be the same issue. I'd suggest to carefully go through steps mentioned here to find if something is missed during the change.

Supriya_Savre

New Participant

Hi @laurenke3,

Did the shared solution help you out? If yes, kindly consider marking the answer as ‘correct’.

If you’re still facing any challenges, please feel free to continue the conversation here. Or if you've discovered a solution yourself, we would appreciate it if you could share it with the community.

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