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Email Bounce Categories

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What exactly does it mean when an email bounces and the type of the bounce is : ignored/timedout on adobe journey optimizer.

More specifically, what are the set of reasons that would cause a set of individuals to have timed out?

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_Manoj_Kumar_Accepted solution

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Hello @jm_11

You can read about bounces on the documentation here: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channel-report/campaign-global-report-cja#excluded-reasons

Timeout is not a something that happens when some does meet the conditions/events criteria. You can see the documentation here: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/create-journey/journey-properties#timeout

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_Manoj_Kumar_Accepted solution

New Participant

Hello @jm_11

You can read about bounces on the documentation here: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channel-report/campaign-global-report-cja#excluded-reasons

Timeout is not a something that happens when some does meet the conditions/events criteria. You can see the documentation here: https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-journeys/create-journey/journey-properties#timeout

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Manoj Find me on LinkedIn

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Hello @_manoj_kumar_,

The first link shared no longer exists, is there any new documentation that talks about the types of bounces we can see in the reports?

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Employee

@anil_umachigi and @_manoj_kumar_ can you help @jm_11

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