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Level 3
Aug 21, 2018 2:11 PM UTC
Solved

EU Compliance error

Hello,

I am leveraging the EU compliance functionality and sat_track.  I used a console.log to tell me the state of the cookie but get a strange message from Launch.

"Uncaught (in promise) EU Compliance was not acknowledged by the user."

What does this mean, should I be concerned?

Thanks

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Gigazelle
GigazelleAccepted solution
Employee
Nov 27, 2018 11:40 PM UTC

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

2 replies

Level 3
Dec 6, 2018 2:37 PM UTC

Great!  That is what I assumed but it shows up in red which causes concerns.

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Gigazelle
GigazelleAccepted solution
Employee
Nov 27, 2018 11:40 PM UTC

Information on Launch's EU compliance: https://docs.adobelaunch.com/extension-reference/web/adobe-analytics-extension#general

Do you have this checkbox enabled? If so, you'll want to ensure you have a cookie set that allows Launch to track that user. If there's no cookie or the cookie is not set to true, Launch will not send an Analytics image request.

Translate