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philipk92120636
New Participant
June 10, 2020
Solved

Event firing more often in Launch than DTM

  • June 10, 2020
  • 12 replies
  • 5016 views

Hi everyone!

We've migrated from DTM to Launch.

We have some legacy page view events in our custom code that fire both the hit and visit based variant of the event when a customer visits a specific page:

 

 

if (pageName == "section|subsection1|subsection2|title") { s.events = s.events ? s.events += ',' + 'event1,event2' : 'event1,event2'; }

 

 

The hit based variant of the event tracked against the page views metric in Analytics exactly when deploying with DTM, but since migrating to Launch the event metric exceeds the page views metric by about 50%. After firing the event I'm using the 'Clear Variables' action to reset the event string and when debugging I can't see multiple instances of the same event.

Does Launch process or send events differently? Is there something I need to tweak in the configuration?

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Best answer by Andrey_Osadchuk

Philip,

What I would advise to start with is to optimize the code the way that event1 and event2 are appended through the s.apl() plugin to prevent events duplication in case they are set somewhere else (in other rules, for example).

Ideally, share the website URL and scenario where that is happening. I am sure we will find an issue in the code. Alternatively, share the library URL and I will help you debug the Launch implementation via Launch Inspector.

12 replies

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philipk92120636Author
New Participant
September 18, 2020
The event itself was linked to our page load rule. It just fired the success event if the page was the specified page name. I had to turn off the events in our production environment. I'll have a look at the historical data as you've suggested.
Andrew_Wathen_
Andrew_Wathen_
New Participant
September 17, 2020
@philipk92120636 Happy to have a look if you DM me the URL. Also, have you had a look in Workspace to see what the additional events are coming through against? Is it setting the event more than once against a single page view, or are the additional events originating from link tracking metrics calls?
Andrey_Osadchuk
Andrey_OsadchukAccepted solution
New Participant
September 15, 2020

Philip,

What I would advise to start with is to optimize the code the way that event1 and event2 are appended through the s.apl() plugin to prevent events duplication in case they are set somewhere else (in other rules, for example).

Ideally, share the website URL and scenario where that is happening. I am sure we will find an issue in the code. Alternatively, share the library URL and I will help you debug the Launch implementation via Launch Inspector.

    Andrey_Osadchuk
    Andrey_Osadchuk
    New Participant
    September 15, 2020
    BTW, also, try to break down the events by custom link, exit link and download link. This will help to partly check if the events are reset or not after the beacon is sent.
    jantzen_b
    jantzen_b
    Employee
    September 15, 2020

    @andrey_osadchuk , @andrew_wathen_ - Any ideas here?

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    philipk92120636Author
    New Participant
    September 15, 2020
    Remains unsolved.
    jantzen_b
    jantzen_b
    Employee
    September 14, 2020
    Were you able to solve this issue? If so, would you mind posting the solution so others that find this thread have the answer?
    P
    philipk92120636Author
    New Participant
    June 16, 2020
    Hi Charles and Francis. I'll DM you guys the URL
    franzli
    franzli
    New Participant
    June 11, 2020

    If you don't mind sharing the URL I can take a look as well. You can reach out to me via DM or find me on measure slack (Francis Li)

    Charles_Thirupathi
    Charles_Thirupathi
    New Participant
    June 10, 2020
    Hi Philip, I'm located in India just share the URL let me try if the page gets loaded then i can able to debug
    P
    philipk92120636Author
    New Participant
    June 10, 2020
    Hi Charles. This code is not in doPlugins, it's just added to the custom code in the 'Set Variables' action in the page load rule. Regarding the URL, are you based in the UK as our site isn't properly available internationally?
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