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F
fern1
New Participant
July 12, 2022
Solved

Experience debugger not opening

  • July 12, 2022
  • 4 replies
  • 3507 views

Is anyone else having issues to open debugger? If I click on the extension nothing happens. Already tried removing it and reinstalling again but still nada. 


How can I fix this? 

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Best answer by fern1

Solved it!

 

I had the Adobe experience cloud debugger and the Adobe experience platform debugger installed and they were conflicting with each other. 

Uninstalled the experience cloud and the platform one worked!
I hope it also works for you guys!

4 replies

F
fern1AuthorAccepted solution
New Participant
July 19, 2022

Solved it!

 

I had the Adobe experience cloud debugger and the Adobe experience platform debugger installed and they were conflicting with each other. 

Uninstalled the experience cloud and the platform one worked!
I hope it also works for you guys!

    J
    jane_120
    New Participant
    July 19, 2022

    I am too facing the same issue for quite a long time! 

     

    Tried on 2 different browsers, but nothing works.

    Gokul_Agiwal
    Gokul_Agiwal
    New Participant
    July 19, 2022

    Hi @jane_120 

    I can able to install the AEP debugger in all browser like Chrome / Edge / Firefox so seems there is no issues - Can you please check your browser settings once.

     

    Chrome browser

     

    J
    jane_120
    New Participant
    July 26, 2022

    Hi,

     

    I tried installing in Edge but not happening.

     

    For chrome, re-installed chrome and then Adobe Debugger extension got added.

    V
    Vijayakumar_Raju_CBE
    New Participant
    July 19, 2022

    Hi @fern1,

    I too facing the same issue, but any how this issue needs to be resolved by Adobe if that's is something face by any user across global. But I have a quick solution for your instead of depend with Chrome, you can try by using Microsoft Edge browser to install this addon. Its working fine for me.

    For your reference please checkout this link: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/adobe-experience-platform-debugger-not-working-in-chrome/m-p/461345#M879.

    Thanks

    Vijay

    F
    fern1Author
    New Participant
    July 14, 2022

    anyone??

    Gokul_Agiwal
    Gokul_Agiwal
    New Participant
    July 15, 2022

    Hello @fern1 

    Are you looking at Adobe Experience Platform debugger? In which browser you're trying to installing? 

    Can you also please check the browser extension's page is not restricted in your machine.  The extension works on browser settings. 

     

    Here is the URL for Chrome browser

    https://chrome.google.com/webstore/detail/adobe-experience-platform/bfnnokhpnncpkdmbokanobigaccjkpob 

     

    Adding more steps to check if third party cookies are allowed in your browser like below for Chrome. 

     

    Chrome > settings >  Privacy and security

     

    Hope this helps. 

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