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andersonjh
andersonjh
New Participant
September 24, 2019
Question

in-app messaging

  • September 24, 2019
  • 1 reply
  • 9195 views

We are building an app and put it Adobe Analytics in a mobile app for the first time. I'm reading that we can do in-app messaging through Adobe Analytics (we don't have Campaign or AEM... sigh, I know ), but I can't find anyplace that explains how to outside of mobile services, which is being deprecated.

Is it possible to do in-app messaging in Launch or Adobe Analytics? If so, is there any documentation?

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1 reply

cprasad
cprasad
Employee
September 24, 2019

Only Mobile Services (via the mobile add-on SKU for Adobe Analytics) or Adobe Campaign Standard provide support for in-app messaging. There's not a way to compose, publish, and report on push or in-app messages without access to the solutions listed above.

andersonjh
andersonjhAuthor
New Participant
September 24, 2019

How can we get mobile services for this? To be honest, I've tried multiple times to get someone from Adobe to help us but it's been impossible. I even have friends at Adobe in the Draper office but can't get anyone from the gov team side to get in touch. Where can I get more info on this?

cprasad
cprasad
Employee
September 24, 2019

Recommend starting with Enterprise Support for help relating to your account.

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