Rule is being fired but the related js load is not happening | Community
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SivaramM
New Participant
March 13, 2025

Rule is being fired but the related js load is not happening

  • March 13, 2025
  • 1 reply
  • 670 views

Hello, 

 

 

On the web page, the rule is being fired but, it didn't load the .js script (in the action) and no error was thrown. Object is not getting inserted.

Event: Window Loaded.

 

 

Please suggest how this could happen.

 

 

 

 

Thanks, 

1 reply

bjoern__koth
bjoern__koth
New Participant
March 17, 2025

HI @sivaramm ,

could you give more context e.g., make a screenshot of your rule setup?

Cheers from Switzerland!
    S
    SivaramMAuthor
    New Participant
    March 21, 2025

    Hello @bjoern__koth  ,

     

    Thank you for the check. 🙂

     

    However, the issue has been fixed by "updating another rule name and the custom code which we have inserted" in the same property.  As, it is loading a different SDK file and causing error. 

     

    Regards.

     

    A
    AJODev
    New Participant
    April 23, 2025

    Hello @sivaramm , am also facing same error could you please help how to render the personlization with journey using webevent.

     

    Thanks

    AJODev

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