s.tl() call fires but no image request | Community
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ChristyW
Level 2
May 29, 2020 7:50 PM UTC
Solved

s.tl() call fires but no image request

I've got a direct call rule in Launch that sets analytics variables and makes an s.tl() call.  According to the debugger the rule fires, and I see the image request in the AECD but not in Charles Proxy.  The data never shows up in Adobe Analytics.  And to make matters worse the failure is happening intermittently.  Probably 60% of the time the call is made successfully and the data ends up in the report suite.  I don't recall seeing this issue before I updated to the latest Adobe Analytics extension in Launch, but of course it might be completely unrelated.  Has anyone else seen anything like this?

 

Thanks!

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jantzen_b
jantzen_bAccepted solution
Employee
Sep 15, 2020 3:59 PM UTC

Original poster was able to find a solution to their own problem:

 

I am setting the s.useBeacon to true before the s.tl() call which solves this issue: https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/usebeacon.html

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6 replies

jantzen_b
jantzen_b
Employee
Sep 15, 2020 4:00 PM UTC
Thanks for following up with your own solution. I've marked it correct so others can easily find it.
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jantzen_b
jantzen_bAccepted solution
Employee
Sep 15, 2020 3:59 PM UTC

Original poster was able to find a solution to their own problem:

 

I am setting the s.useBeacon to true before the s.tl() call which solves this issue: https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/usebeacon.html

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ChristyWAuthor
Level 2
Sep 15, 2020 1:01 PM UTC
I am setting the s.useBeacon to true before the s.tl() call which solves this issue: https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/usebeacon.html
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jantzen_b
jantzen_b
Employee
Sep 14, 2020 7:52 PM UTC
Did you ever figure out what was causing the problem here? If so, could you post the solution here so others might also have it?
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    Andrey_Osadchuk
    Andrey_Osadchuk
    Level 10
    Jun 9, 2020 8:20 PM UTC

    Could you share a URL of that page and the CTA name that triggers s.tl() ?

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      ChristyWAuthor
      Level 2
      Jun 12, 2020 5:29 PM UTC
      Unfortunately it is an internal site and cannot be accessed from the outside. Since the link that triggers the s.tl() call opens a new page, I'm testing this option and so far it looks promising: https://docs.adobe.com/help/en/analytics/implementation/vars/config-vars/usebeacon.html
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